Support Center
How can we help?
Setup, charging, pairing, swimming, storage, care, warranty, shipping and returns — all in one place.
Charge fully before the first session (about 2 hours on the magnetic dock). Hold the multifunction button for 3 seconds until the indicator alternates — the headphone is now discoverable. Select KING WAVE in your device's Bluetooth list. Rotate the ear capsule through its 15° range until the sound feels fullest.
The 180mAh cell delivers 8–12 hours of playback depending on volume. A full charge takes roughly 2 hours; a 10-minute top-up returns up to 1 hour of playback. Always dry the contact area before placing the headphone on the magnetic charger.
KING WAVE uses Bluetooth 5.0 on the JL7006 / JL7018 platform with a 10+ metre open-space range. To pair a new device, remove KING WAVE from the old device's list, then hold the multifunction button for 3 seconds. NFC-capable phones can tap to pair.
IP68 means the headphone is sealed against dust and rated for submersion. Bluetooth does not travel through water, so switch to onboard storage playback before entering the pool. Rinse with fresh water after chlorine or salt water and dry before charging.
Connect the headphone to a computer using the magnetic charging cable. It mounts as a storage device — drag MP3, WAV or FLAC files across. Switch between Bluetooth and onboard playback with a double press of the multifunction button.
Wipe the silicone and titanium band with a soft damp cloth. Avoid alcohol, solvents and abrasive cloths. Store at room temperature and charge to about 50% if you will not use the headphone for several weeks.
Bone conduction relies on contact: make sure the capsules rest on the cheekbone just in front of the ear, and adjust through the 15° range. Clean the contact surface, confirm volume on both the headphone and phone, then reset by holding the button for 8 seconds.
Every KING WAVE includes a 1-year limited warranty covering manufacturing and material defects. It does not cover accidental damage, unauthorised repair or normal cosmetic wear. Keep your order reference for any claim.
Orders are packed within 24 hours on business days. Standard delivery is typically 3–6 business days domestically and 5–12 business days internationally. Tracking is emailed the moment your parcel is dispatched.
If a KING WAVE is not right for you, return it within 30 days in its original packaging for a refund or exchange. Start the process from the Returns page or contact support with your order reference.
Still need a hand?
Our support team answers every message within one business day.